Clearwire Rip Offs!

Clearwire has taken over a pre existing service in the Baltimore area called Xhom. Xhom was a pre-paid internet service (celluar) that charged you from the first day of your paid date of service to the last day of purchased service. Xhom recently was purchased by the Clearwire group and they changed out the modems and bussiness policies. Clearwire fail to and do not disclose the new policy and hide fees when offering there service. They allow the customer on prepaid accounts to extend past there purchased end dates so that they can charge excessive fees to the customer and once those fees are paid then you pay the monthly prepaid fee. This is a rip off move and they don't disclose this to the customer when buying their service. The customer has to literally call Clearwire on the last day of billing and tell them to cut off the service so they won't have to pay for additional service other than the regular 30 day prepaid service the customer want and pay for.

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Aug 17, 2011
Rating
starstarstarstarstar 		Identity Fraud
by: PrepaidWirelessGuy

If I understand correctly, you previously activated an account with Clear, and now it has a different name and SSN on it? What didn't they approve?


Did you used to have a Clear account, canceled it, and now the account has a different name and SSN when you called to reactivate it?


I suppose I'm not 100% clear as to the situation.


If you suspect identity theft, you should report it to Clear, as well as to the credit bureaus. You can learn more about identity theft at the following page:

Define Identity Theft
Aug 17, 2011
Rating
starstarstarstarstar 		Identity fraud..
by: Anonymous

Clear didn't approve so i have an account with our number but with different name an ssn number... I know thats identity theft so what should i do
Feb 13, 2010
Rating
starstarstarstarstar 		Clearwire and Xohm
by: PrepaidWirelessGuy

Your experience definitely sounds extremely frustrating and annoying. My understanding is that Xohm was Sprint's branding for their 4G WiMAX service. They then divested their WiMax assets into a distinct company, Clearwire, which is a partnership with a number of investors. Sprint still owns 51% of the company, however, this wetup enables them to avoid much of the financial exposure of the WiMax assets.


Back to your situation...What you're describing actually sounds illegal (let alone unethical). Typically they would need to preserve the terms of the plan on which you originally signed up. Otherwise they would need to notify you of changes to the terms of your agreement, which would give you an opportunity to either avoid extra charges by understanding how the service features have changed, or cancel your service. If you were under contract, the contract would no longer be in effect if material terms of service were change on you.


The bottom line is that even if they're changing the terms, allowing prepaid users to have overages is completely absurd! Have you tried calling Clearwire? I would expect that they would refund any overages for at least the first occurrence. Though that wouldn't solve the issue of the very bizarre way the plans appear to be setup.

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